If you are a current customer, we offer the following support systems:

Live Online Chat
If you see the 'Online' graphic to the left, one of our staff is available for an online chat. You can ask support or sales questions in real-time. If the staff is current 'Offline' then you can leave a message or use one of our other support resources.

Trouble Ticket System - GO
This is the first stop for customers who are having trouble with an existing site. Registered users can submit trouble tickets related to website change requests, technical issues, hosting issues, or anything else that you would like us to work on. Support tickets are instantly delivered to the Rubberneck.Net employee who can most quickly and efficiently resolve the problem. Customers receive a ticket number to enable them to track the status of current and past trouble tickets.

Knowledge Base- GO
Here you will find answers to common questions. Everything from how to set up email access for your site to our suggestions for FTP software.

24-7 Phone Support for Urgent Issues
Server outage issues or other extremely urgent support issues can be phoned in directly to our office at 413.527.8520. We are notified of new voicemail messages around the clock and on weekends, so we're never out of reach. We know that your business relies on your site, and we're here to ensure that everything is running well.